Where to get help without leaving SignSealer: ask Penn or Paige, our AI assistant, about how to do something or about your own account, and have it write up a ticket for our team; ask our documentation and get an answer with the page it came from; and reply when we answer.
For everyone.
Help is in the bar at the top of every page. The speech bubble, Ask us something, opens Support. The Help menu has the same, the developer documentation, and a line for asking for a feature. And for owners and admins, Ask Penn or Paige: SignSealer's AI assistant.
Penn or Paige answers how to do something, and questions about your own account: its membership, credit, team and documents. You are signed in, so there is no code to read out. It can read, and never changes anything. Type, or press Talk instead to speak. Conversations are recorded by ElevenLabs, and the page says so.
When something needs a person, say so, and it writes up a ticket from what you told it. You read it, change anything, and send it. It goes to our team from you, and the number comes back straight away.
Support is the other way in. Ask our documentation the way you would say it. It answers only from SignSealer's own pages, and if they do not answer it, it says so rather than guessing.
Your tickets are the whole business's, the one Penn wrote up among them, with who opened each one, and where it stands: with SignSealer, or waiting on you. This one has been answered. Our reply is in the thread. Write back below, with a file if you need one, and press Send, and it comes back to us.